Strong partnerships are the key to our success

Steve Paul, Client Services Director

Steve Paul,
Client Services Director

Client Services are a dynamic, creative, innovative team who are leading the market in terms of its relationships with our pharmaceutical manufacturer partners.

Through these relationships, we have developed a number of services in addition to logistics to meet the changing needs of our manufacturer partners. With a strong team ethic and commitment to self development, we strive to pioneer long term relationships with sustainable income streams.

We have created a unique team that is continuously learning and developing in an exciting and fast paced environment.

 

Our Client Services

Our 16-strong team is broadly divided into 4 functions:

Commercial Supply Chain

Our Commercial Supply Chain Team works in consultation with Manufacturers to determine the best route to market for their products. This can range from large scale pallet distribution through to complex solutions straight to the patient in their home

Implementation

When the Commercial Supply Chain Team have agreed a route to market for a Manufacturer's products, the Implementation Team make this happen by project managing any internal changes necessary for a seamless transition

Key Account Management

The market leading Key Account Management Team manages the contracts in place with Manufacturers who have consolidated the number of wholesalers they use to distribute their products. This close working relationship allows the Key Account Managers to drive operational efficiencies and strategic alignment.

Skills in Healthcare and Services

With an established route to market in place our Skills in Healthcare and Services teams identify how else they can support our Manufacturers. This range of offerings includes outsourced contract sales and telesales through to comparator sourcing for clinical trials. These solutions drive brand growth and mutual added value.

Meet our people

Owen Cooper, Head of Managed Distribution Agreements

Owen Cooper, Head of Managed Distribution Agreements

"To be successful in our business you need to be able to network effectively; keep up with the fast pace and enjoy the challenge of being involved in a diverse range of activities."

I joined Boots 7 years ago as a Strategic Sourcing Manager.

My job was to source Boots brand products at the best prices. I spent a year in this role before moving to the Pharmacy Buying team and I relocated to Surrey to work for Alliance Healthcare following the 2006 merger with Boots. My first role here was to manage the team that imported and supplied medical products on behalf of all Alliance Boots UK companies. From there, I moved to a completely different function and I now work for the Client Services Director and my team is the interface between Alliance Healthcare and all of the large pharmaceutical and surgical manufacturers that we partner.

My career in the Group has allowed me to gain exposure to many parts of the UK pharmaceutical and pharmacy sector, and to collaborate with colleagues in lots of different areas of Walgreens Boots Alliance. To be successful in our business you need to be able to network effectively; keep up with the fast pace and enjoy the challenge of being involved in a diverse range of activities.